Frequently Asked Questions
We want your experience with WestCloset to feel clear, confident, and seamless. Below you'll find answers to the most common questions about ordering, shipping, returns, and more.
Ordering & Payments
We accept major credit cards, debit cards, Apple Pay, Amazon Pay, and Google Pay.
Yes, our website uses SSL encryption to ensure your payment information is safe and secure.
Yes. WestCloset uses secure, encrypted payment systems to protect your personal and financial information. Our checkout process follows industry-standard security practices, allowing you to shop with confidence.
Your payment details are never stored on our servers.
If you need to modify or cancel your order, please contact our customer support team as soon as possible after placing your order. While we’ll do our best to accommodate your request, orders are processed quickly to ensure timely delivery, and changes may not always be possible.
Shipping & Delivery
Shipping costs vary depending on your location and order weight. You can estimate shipping costs during checkout.
We currently ship to almost all countries. You can confirm your country shipping during checkout.
Delivery times vary depending on your location and chosen shipping method. You will receive a shipping confirmation email with estimated delivery time once your order is placed.
Yes, you can track your order by clicking on the tracking link provided in your shipping confirmation email or through our chat button on our website.
Returns & Refunds
You can return most unworn, unwashed items with tags attached within 21 days of receipt. See our full return policy for details.
Please initiate a return request through your account on our website or write us at admin@westcloset.com. You will receive instructions on how to return your item.
Once your return is received and inspected, it may take up to 5-10 business days to process your refund.
Product & Sizing
Each product page includes a detailed size guide to help you select the best fit. We recommend reviewing the measurements carefully and comparing them with a similar garment you already own.
If you’re between sizes, choosing the larger size may offer a more comfortable fit depending on the style.
Most WestCloset styles are designed to fit true to size. However, fit may vary slightly depending on the design, fabric, and silhouette. Any specific fit details or recommendations are mentioned on the product page to help guide your choice.
We strive to display our products as accurately as possible through detailed images and descriptions. While slight variations in color may occur due to lighting or screen settings, the design, fabric, and overall style will match what is shown on the product page.
Care instructions are provided on each product page and garment label. Following these guidelines will help maintain the fabric quality, fit, and appearance of your WestCloset pieces over time.
Still Need Assistance?
Our team is always here to help. If you couldn't find the answer you were looking for, feel free to reach out.
Wholesale & Bulk Order FAQs
Everything you need to know about wholesale partnerships with WestCloset
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WestCloset offers wholesale and bulk purchasing to boutiques, multi-brand retailers, online stores, fashion stylists, and approved business customers. Applicants must provide valid business details to be considered for wholesale access.
This ensures partnerships align with our brand standards and retail positioning.
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Yes. Wholesale orders are subject to a minimum order quantity, which may vary by collection or product category. MOQ details are shared after your wholesale inquiry is reviewed and approved.
This allows us to maintain production consistency and quality standards.
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Yes. WestCloset works with wholesale partners globally, including buyers from North America, Europe, the Middle East, Asia, and other regions. Wholesale pricing and shipping options are discussed based on destination and order volume.
International buyers may be responsible for customs duties or import taxes, depending on their location.
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To apply, please visit our Wholesale page and submit the wholesale inquiry form with your business information. Our team reviews each request and reaches out if there is a strong alignment.
Due to the volume of inquiries, only shortlisted applicants are contacted.
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Sample availability depends on the collection and product category. Sample requests can be discussed during the wholesale review process once your application has been approved.
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Wholesale collections may include a curated selection of women's apparel styles designed for retail distribution. Available categories and styles vary by season and market suitability.
Specific product details are shared with approved wholesale partners.
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Production and delivery timelines depend on order size, product selection, and destination. Estimated timelines are communicated clearly during the wholesale order confirmation process to support retail planning.
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Customization or private labeling options may be available for select wholesale orders, subject to volume requirements and feasibility. Please mention customization needs in your wholesale inquiry for further discussion.
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Wholesale payment terms are discussed with approved partners and may vary depending on order value, order history, and location. All terms are communicated clearly before order confirmation.
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WestCloset supports wholesale shipping to multiple international markets, including the United States, Europe, the Middle East, Asia, and other regions. Shipping options and logistics are coordinated based on destination and order requirements.
Get in Touch on WhatsApp
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